Arlo Hoops

With proper care, your jewelry will look like new for years to come! Here are some helpful tips and tricks to keep your pieces looking beautiful.

Storage: Store your jewelry (especially Sterling Silver) in an air-tight container when not being worn. Oxygen, moisture and other chemicals are what will tarnish or dull metals.

If you’re not going to be wearing a piece for a while, don’t leave it sitting out. A small ziploc bag works great!

Tangles: To help prevent tangles, we recommend closing all clasps before storing.

Chemicals: Although our jewelry is swim, sweat and shower-proof we do recommend avoiding prolonged exposure in chlorine, pools, hot tubs and spas.

Cleaning and polishing: If your jewelry needs polishing or begins to dull or tarnish, don’t worry – it can get back to it’s beautiful, shiny self. We recommend a Sunshine Polishing Cloth, but any jewelry cleaner will work.

We want to make sure you are as happy with your jewelry as possible. That's why we offer returns and exchanges within 30 days of your item's delivery. Our simple returns & exchanges portal makes it easy to go through the process and end up with the outcome you want. 

Return & Exchange Portal

Return + Exchange Policy Details:

We will gladly accept like-new product for return or exchange for any reason as long as it is shipped back (aka label is scanned) within 30 days of the order being delivered. Please note:

• Original shipping costs are non-refundable.
• For Exchanges: You will be charged $8 USD at checkout if your order is under $125 USD.
• For Returns: The cost of the $8 USD return label will be deducted from the refunded amount
• Return Shipping Label: You have 10 days from creating the return label for the package to be scanned / sent for the return to be accepted.

Your refund will go back to the original method of payment used to make the purchase. We usually process returns quickly, but just in case, please allow up to 14 business days from when we receive the items for your account to be refunded.

Canada Customers: Unfortunately we cannot offer exchanges on international orders, but we do accept returns.

Sales / Promotions Price Adjustment: We’re unable to offer price adjustments for temporary promotion, sales, or discounts. Promotions or discounts can’t be applied retroactively to orders placed before the promotion discount was activated nor after the promotion has finished. We are very conscious and deliberate about communicating details about upcoming sales and promotions, so the best way to make sure you know what is coming is by joining our email / SMS list and following us on IG with alerts turned on. 

Third Party Retailers: We’re unable to process returns, exchanges, or price adjustments for merchandise purchased from third party retailers that sell Hello Adorn jewelry. Please consult the retailer directly to learn about their policies.

Warranty/Product Issue: We’ve got you! All Hello Adorn pieces come with a 6-month warranty that covers any defects. If something isn’t quite right with your piece within those first 6 months, use the Exchange/Returns Portal above and select Warranty Claim under “why are you returning” to submit a claim. From there, we’ll take a look and help get you taken care of!